About these booking conditions
These Booking Conditions apply to all airport transfers booked with Reykjavík Express, a brand of GTS (Guðmundur Tyrfingsson ehf.), a transport operator registered in Iceland at Fossnes C, 800 Selfoss. By making or confirming a booking you accept these conditions on behalf of everyone in your party. They are governed by Icelandic law and should be read together with our Privacy Policy and our Cancellation Policy. You can reach us at info@reykjavikexpress.is or +354 894 2115.
The transfer service we provide
Reykjavík Express provides private, door-to-door airport transfers between Keflavík Airport (KEF) and addresses in the Reykjavík capital area, as well as to and from the Blue Lagoon. Each booking is for a private vehicle reserved for your party alone, at a fixed per-vehicle price for the route and vehicle type you select. The number of passengers and items of luggage must not exceed the capacity stated for the vehicle you book.
Booking and confirmation
Bookings are made through this website. A contract is formed only when you receive a written booking confirmation by email. You are responsible for providing accurate details — passenger names, pick-up and drop-off addresses, the date and time, passenger and luggage numbers, and your flight number where a transfer connects with a flight — and for checking your confirmation as soon as you receive it. Please contact us promptly if anything in your confirmation is incorrect.
Prices and payment
Prices are shown per vehicle for the route and vehicle type you choose, in the currency displayed, and include applicable Icelandic taxes where stated. Card payments are processed securely by Stripe, our payment provider; we never see or store your full card details. The total shown at checkout is the price that applies to your booking. We make every effort to keep prices accurate and reserve the right to correct obvious errors before a booking is confirmed.
Changes or cancellations by you
You may cancel a confirmed transfer free of charge up to 24 hours before the scheduled pick-up time, and we will refund the amount paid to your original payment method. Cancellations made less than 24 hours before pick-up, and no-shows, may not be refundable, as set out in our Cancellation Policy, which forms part of these conditions. If you need to change a booking — for example the time, an address, or passenger numbers — please contact us as early as possible with your booking reference, and we will do our best to accommodate the change subject to availability.
Changes or cancellations by us
Occasionally we may need to change a pick-up time, vehicle, or routing — or, rarely, cancel a transfer — for reasons such as safety, weather, road conditions, or other operational circumstances. If we cancel a transfer that cannot be re-arranged, we will offer you a suitable alternative or a full refund of the amount paid for the cancelled service. We are not responsible for incidental costs, such as flights or accommodation, that you book separately.
Weather, safety and force majeure
Transfers operate in Iceland's variable natural conditions. For your safety we follow official guidance, including safetravel.is and the Icelandic Met Office (vedur.is), and our drivers may adjust routes or timing, or delay a transfer, where conditions require. We are not liable for delays, changes, or cancellations caused by circumstances beyond our reasonable control — including severe weather, natural events, road or area closures, accidents, strikes, or other force majeure. Where a transfer cannot proceed for such reasons, we will offer a suitable alternative or a refund of the amount paid.
Your responsibilities as a passenger
Please be ready at the agreed pick-up point at the scheduled time, and at Keflavík Airport (KEF) meet your driver at the arrivals point shown in your confirmation. Keep the phone number you booked with reachable so our driver can contact you. You are responsible for the accuracy of the details you provide, for the conduct of your party, and for coming prepared for Icelandic weather. For everyone's safety, drivers may decline carriage to anyone who is unfit to travel or behaves in a way that endangers themselves or others.
Flight delays, tracking and waiting time
Where you provide a flight number, we track your flight and adjust the pick-up time for arrivals that are early or delayed, at no extra charge. Please allow time to clear immigration and collect your baggage before meeting your driver, and contact us if your plans change. We allow a reasonable waiting time at the airport; if you cannot be located and do not contact us, the transfer may be treated as a no-show under our Cancellation Policy. For pick-ups within the capital area, please be ready at the scheduled time, as waiting time may be limited.
Right of withdrawal
Under EU/EEA consumer law, the statutory 14-day right of withdrawal does not apply to transport services supplied on a specific date or for a specific period, such as airport transfers. Cancellations and changes are instead governed by our Cancellation Policy and the free-cancellation terms described above.
Our liability and insurance
We provide our services with reasonable care and skill, and our vehicles and operations are insured as required of a transport operator in Iceland. Except where Icelandic law does not allow it, our liability for any loss connected with a transfer is limited to the price paid for that transfer. Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraud. We recommend that you hold travel insurance appropriate to your trip; we are not responsible for personal belongings or for services you arrange separately with third parties.
Governing law
These Booking Conditions, and any contract made under them, are governed by Icelandic law. Any dispute that cannot be resolved amicably is subject to the jurisdiction of the Icelandic courts.
Questions about a booking or these policies? Contact us at
info@reykjavikexpress.is /
+354 894 2115.
