Last updated: 27 June 2026
You can cancel any booking free of charge up to 24 hours before your scheduled pickup time and receive a full refund to your original payment method. The 24-hour cutoff is calculated from the local Iceland (Reykjavík) pickup time shown on your booking confirmation. As long as you cancel before that point, no cancellation fee applies.
Cancellations made within 24 hours of your scheduled pickup, and bookings where the passenger does not appear at the agreed pickup point (a no-show), fall outside the free-cancellation window and may not be eligible for a refund. If you are running late or your plans change at short notice, please contact us as soon as possible so we can try to help. This does not affect any mandatory rights you may have under applicable Icelandic consumer law.
To cancel or change a booking, contact our team by email at info@reykjavikexpress.is or by phone on +354 894 2115, and quote the booking reference from your confirmation email. Where self-service options are available on our website, you can also manage your booking there. Please send any change or cancellation request as early as possible, as last-minute requests are harder to accommodate.
Before the free-cancellation cutoff, you can ask us to change details such as your pickup time, pickup or drop-off address, passenger count, or to add or amend a return leg. We will always do our best to accommodate changes, but they are subject to vehicle availability and the requirements of your route. Because pricing is fixed per vehicle, if a change moves your booking into a higher per-vehicle price the difference will be payable, and if it results in a lower price the difference will be refunded.
On rare occasions we may need to change or cancel a door-to-door transfer for reasons such as severe weather, road closures, safety concerns, or operational issues. If this happens, we will contact you and offer a suitable alternative — for example a different vehicle or pickup time — or, where no suitable alternative works for you, a full refund. We never charge a fee when the change or cancellation is made by us.
Approved refunds are returned to the original card or payment method used at checkout. Card payments on our website are processed by our payment provider, Stripe; we never see or store your full card details. Once a refund is approved on our side, it is normally returned within 5–10 business days, although the exact timing depends on your bank or card issuer. We will email you to confirm once a refund has been processed.
For airport pickups at Keflavík Airport (KEF), we track your inbound flight and adjust your pickup to your actual arrival time at no extra charge. A delayed, diverted, or rescheduled flight is not treated as a late cancellation or a no-show. To make sure we can follow your flight, please enter your correct flight number when booking and tell us promptly of any change to your travel plans.
Neither you nor Reykjavik Express is responsible for failing to perform a booking because of events beyond reasonable control — for example extreme weather, natural events such as volcanic activity, airport or road closures, strikes, or government restrictions. In these situations we will work with you to reschedule the transfer or, where that is not possible, arrange an appropriate refund.
This policy forms part of our booking terms and is governed by the laws of Iceland. Passenger transport arranged for a specific date and time is generally exempt from the statutory 14-day right of withdrawal for distance contracts, but nothing in this policy limits any mandatory rights you have under Icelandic or EEA consumer law. Reykjavik Express is a brand operated by GTS (Guðmundur Tyrfingsson ehf.), Fossnes C, 800 Selfoss, Iceland.
